EC Series
Compact POU integration for drinking-water appliances, under-sink systems and similar low-flow applications.
Open series overviewDOCUMENTS · INSTALLATION · DIAGNOSIS
UV Water Sterilizer Installation & Technical Support
Find UV water sterilizer installation checkpoints, product documents, maintenance guidance, troubleshooting steps and the information needed for faster model-specific support.
QUICK SUPPORT ROUTES
Choose the right product resource
Start with the product family, then match every specification and document to the exact model and configuration.
AGLED Series
Stainless-steel POU, whole-house and selected light-commercial UVC-LED options.
Open series overviewVPS Series
Whole-house platforms with model- and dose-specific flow ratings, sediment/carbon filtration and an AGLED-40012 UVC-LED stage.
Open series overviewNot sure which route applies? Start from the Applications Hub, then send peak flow, UVT or water analysis, pressure, temperature and installation conditions.
MAINTENANCE · AGLED-40012
AGLED-40012 UVC LED Module Replacement
Watch the replacement demonstration and follow six illustrated steps for housing removal, PTFE tube handling, module replacement and reassembly checks.
View the replacement guideDOWNLOADS & VALIDATION
Model documents
The Technical Resources directory contains current public literature, reports, compliance documents and manuals.
AGLED manuals & installation guide
5 documents
INSTALL & MAINTAIN
Before installation & routine maintenance
Follow the exact model instructions and local requirements.
01
Before installation
- Confirm the exact model, rated peak flow, UVT, pressure, water temperature, ambient temperature, fittings, power input and installation orientation.
- Install suitable pretreatment when turbidity, hardness, iron or other water conditions are outside the model requirements.
- Leave service clearance, protect the unit from freezing or external heat, and keep electrical parts dry.
- Use a qualified installer where required and pressure-test the plumbing before relying on the unit for treatment.
- Do not transfer one model’s flow, life or validation result to another model.
02
Routine inspection & maintenance
- Record the model, serial number, installation date and operating conditions.
- Inspect for leaks, damaged cables, loose fittings, alarms and abnormal indicator behavior.
- Check pretreatment and reactor fouling according to the water quality and model guide.
- Clean or replace only the components identified as serviceable for that model.
- Use the model-specific hour rating or controller indication where available; do not apply a universal five-year replacement interval.
SAFETY FIRST
Safety & troubleshooting
Follow the exact model instructions before installation or service.
Safety precautions
- Disconnect electrical power and isolate water pressure before service.
- Never look directly at an illuminated UV-C LED or expose skin to direct UV-C.
- Do not operate a unit with damaged, wet or missing components.
- Do not open the reactor, driver or power adaptor unless the model instructions authorize the procedure.
- Install indoors unless the exact product is rated for another environment; keep the unit away from freezing, rain, submersion, excessive heat and explosive vapors.
- Use the system only within its rated purpose and operating limits. UVC performance does not guarantee a fixed microorganism reduction under every water condition.
FIRST CHECKS
Four common fault routes
01
Indicator or controller is off
Confirm power, flow direction, flow activation and model-specific wiring.
02
Reduced flow
Inspect pretreatment, restrictions and scale.
03
Leak
Isolate water and power immediately, then inspect fittings and seals according to the model guide.
04
Alarm or error
Record the code and operating state before cycling power. If the fault remains, stop treating the unit as a validated disinfection barrier and contact technical support.
Contact support →For faster diagnosis, please include
- 01 Exact model and serial number
- 02 Order, invoice or customer reference
- 03 Installation date and application
- 04 Peak flow, UVT or available water analysis, pressure and temperature
- 05 Power supply, indicator state, alarm or error code
- 06 Clear photos or video of the installation and fault
- 07 Checks already completed
INPUT WATER QUALITY
Water conditions affect delivered performance
UV performance depends on light reaching microorganisms. UVT, turbidity, suspended solids, iron, hardness, temperature and flow can affect delivered dose or fouling. Obtain a water analysis when the source is uncertain and select pretreatment for the actual parameters.
Model-specific water quality limits
Use the specification or validation report for the exact model. The limits for UVT, temperature, hardness, turbidity and iron are not universal across the full product range. If the source water falls outside the selected model’s limits—or the limits are unknown—send the water analysis to technical support before installation.
WARRANTY · SPARE PARTS · SERVICE REQUESTS
After-sales support for your product and project
Product-specific warranty coverage
We provide technical troubleshooting, spare-part coordination and warranty support for business partners. Warranty coverage is outlined below by product series. For detailed service terms, refer to the available product manual and your order documents, or contact our team.
AGLED-40002, AGLED-40006, AGLED-40012 and AGLED-12G: one-year limited warranty
The owner’s manuals for these models provide a one-year limited warranty for the original purchaser, covering defects in materials or workmanship. The warranty is non-transferable. For covered defects, Agua Topone may repair, replace or refund at its sole option, subject to the applicable manual’s limitations.
Repair or replacement is provided FOB our factory or an authorized service depot. Removal, installation, transportation and other warranty-claim costs are excluded. Products not manufactured by Agua Topone are covered by their manufacturer’s warranty.
VPS series: one-year limited warranty
The VPS manual specifies a one-year limited warranty from the date of purchase for the UVC LED chamber, structural, hardware and electrical components, and the original UVC LED module, covering defects in materials and workmanship. Covered defective products or parts are repaired or replaced at our option.
Contact your dealer to arrange the warranty claim and return of the defective part. Shipping and handling charges are excluded. Repaired or replaced parts remain covered for the balance of the original warranty period.
The VPS warranty excludes damage caused by improper use or maintenance, accidents, acts of God, and installation that does not follow the applicable owner’s manual. Minor scratches or imperfections that do not materially impair operation are also excluded. See the VPS manual for the full conditions and limitations.
EC series: one-year warranty
EC series products come with a one-year warranty. Contact our team with your model and order reference for warranty support.
Request technical or warranty support
Send the product model, serial number, order reference and a description of the issue so our team can help identify the relevant manual, spare part and next step.
Submit a Technical RequestWATCH & LEARN
Technical guidance & factory test videos
The driver guide supports model-specific setup review. The two factory videos show selected pre-shipment checks; they do not replace field installation or troubleshooting instructions, and their test scope does not transfer between models.
UVC-LED Driver Functions Guide
Walkthrough of the UVC-LED driver interface and available controller functions. Functions can vary by model and configuration; use the video together with the exact product documentation.
Watch on YouTubeUnder-Sink Model: Test Before Packing
Shows a 4 L/min point-of-use model moving through air-tightness testing, aging verification and a final sealing check before packing.
Watch on YouTubeWhole-House Multi-Function Test Bench
Shows flow-switch response, repeated start-stop cycles, electrical monitoring, controlled pressure and sealing checks, plus recorded test results.
Watch on YouTubeSTILL NEED HELP?
Send the model and operating details
Our technical team can review selection, installation, warranty and spare-parts requests against the applicable product documents.