Effective Date: July 20, 2026
1. Introduction
Agua Topone (accessible from https://atouvcled.com/) is a B2B water treatment supplier. This Privacy Policy explains what information we collect through our website, contact forms and online chat, how we use and retain it, and the choices available to you.
2. Information We Collect
- Contact and business information: your name, company, country or market, email address, telephone or WhatsApp number, and other contact details you choose to provide.
- Inquiry and chat information: your messages, requested products or applications, flow rate, quantity, project requirements, source page, referral information, time zone, and our follow-up history.
- Technical and usage information: IP address, browser and device information, pages viewed, cookie identifiers, and analytics data, subject to your cookie choices where applicable.
Please do not submit passwords, payment-card information, government identification numbers, health information, or other sensitive personal data through the online chat.
3. How We Use Your Information
- Answer B2B inquiries and provide product, application, quotation, sample, OEM or technical follow-up.
- Identify the appropriate sales manager or business engineer, avoid duplicate customer records, and maintain a history of our business communications.
- Operate, secure and improve our website, online chat, inquiry forms and customer service.
- Analyze website use through tools such as Google Analytics 4, according to your cookie preferences.
- Meet legal obligations and protect our rights, systems, customers and users.
We do not use an inquiry to subscribe you to unrelated marketing unless we have a valid legal basis or your separate consent.
4. Online Chat and Automated Assistance
Our online chat may use rule-based and, where enabled, AI-assisted tools to identify the topic of an inquiry, provide basic information, collect contact details, summarize the conversation, and route the inquiry to our team. Pricing, availability, delivery, certification, warranty, customized specifications and other commercial or technical commitments are confirmed by an authorized sales manager or business engineer. You may request human follow-up at any time by providing an email address or WhatsApp number.
5. Cookies and Local Storage
We use necessary browser storage to provide functions you request. For example, the online chat may use session storage to keep the current conversation while the browser tab is open and local storage to remember whether the chat window is open. We also use CookieYes to manage cookie preferences and may use analytics cookies when permitted. You can change your choices through the consent controls on the website.
6. Sharing and International Processing
Information may be accessed by authorized Agua Topone sales, engineering, operations and management personnel who need it to handle your inquiry. We may also use service providers for website hosting, forms, email, analytics, security and customer communications. We do not sell your personal information. Because we serve customers globally, information may be processed in countries other than your own, with appropriate safeguards where required by applicable law.
7. Data Retention
We retain online chat and business inquiry records for up to 24 months after the last communication. At the end of that period, we delete or anonymize them unless a longer period is necessary for an active business relationship, a contract, a legal obligation, security, or the establishment, exercise or defense of legal claims. Analytics and technical records follow the retention settings of the relevant service and your cookie choices.
8. Your Privacy Rights
Depending on your location, you may have the right to request access to, correction of, deletion of, or restriction of your personal information; object to certain processing; withdraw consent where processing is based on consent; or request a portable copy. These rights may be subject to legal exceptions. To make a request, contact us using the details below.
9. Security and Business Audience
We use reasonable administrative and technical measures to protect personal information. No internet transmission or storage system can be guaranteed to be completely secure. This website is intended for business users and is not directed to children.
10. Contact Us
For privacy questions or requests, email sales@aguatopone.com or contact us at No. 20 Kaiyuan Road, Zhenhai District, Ningbo, Zhejiang, China.